Terms and Conditions for Lockers
in the Locker Network and all related systems
These terms and conditions (“Terms for Lockers”) governs the use by you (the “User”) of the lockers in the Locker Network and all related systems that enables the use of the lockers in the Locker Network. These Terms for Lockers shall apply to the provision and use of lockers in the Locker Network both now and in the future.
By proceeding to use any or all of lockers in the Locker Network, the User agrees that it has read, understood, accepted, agreed to and shall comply with all of the Terms of Use, these Terms for Lockers, the Privacy Policy, and any relevant Guidelines. In particular, please read carefully the “Rights of Use and Obligations” and “Limitation of Liabilities and Warranties”, where these Clauses shall limit Pick’s liability to the User.
In the event and to the extent only of any conflict between provisions of the Agreement with you, the conflict shall be resolved in accordance with the following order of precedence:
(a) the Terms of Use;
(b) these Terms for Lockers;
(c) the Privacy Policy; and
(d) any Guidelines that may be issued by Pick from time to time.
1.1 The Services provided by Pick may be via Pick’s mobile applications, websites, web applications, or any other platforms, and would include:
1.1.1. Provision of the System for the exchange of Data between Pick and the User, and other partners for the proper provisioning of the locker services;
1.1.2. Provision of Locker Compartments for temporary storage of Parcels for the purpose of delivery, collection and returns;
1.1.3. Provision of delivery services ("Delivery") from locker to locker, from locker to doorstep and/or from doorstep to locker; and
1.1.4. Administer, operate and maintain the Locker Network.
1.2 The Services will only be made available to a User who agrees to these Terms for Lockers, the Terms of Use and Privacy Policy.
1.3 Intentionally Left Blank
2.1 Lockers Stations are available for all Users for Parcel deposits, retrievals, and collection 24/7 except locations where:
2.1.1. accessibility is restricted by operating hours of the Locker Stations such as those at Transport Nodes;
2.1.2. accessibility is restricted by the operating hours of the premises where the Locker Stations are deployed such as shopping malls, Community Centres/ Clubs, etc.;
2.1.3. accessibility is restricted by physical boundaries such as private residential areas, condominiums, army camps, etc.; or
2.1.4. deposits of Parcels by Sender are disallowed by the Security Agencies, such as those at Transport Nodes.
2.2 Routine preventive maintenance will be carried out for the Locker Stations at least once every 6 months. Pick shall decide on the exact date and period when such preventive maintenance will be carried out. During such scheduled maintenance, the network and/or certain Locker Stations may be shut down for not more than four (4) hours per Locker Station. The maintenance schedule will be provided on Pick’s Website.
2.3 Routine preventive maintenance for the System shall be carried out weekly, if required, between 01:00am till 07:00am every Monday. If additional preventive maintenance is required, the schedule shall be decided by Pick. For such additional preventive maintenance, the Locker Stations may not be operational for a period of not more than six (6) hours.
2.4 Intentionally Left Blank
2.5 Pick shall use all reasonable endeavours to ensure the provision of a reasonable service level, as shown in Table A1 below.
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Incidents |
Service Level |
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i. |
Locker Station Availability Duration when a particular Locker Station is not available, which is unscheduled and not due to capacity issues or other issues beyond control, such as power outages, internet connectivity, etc. |
< 10 hours per incident Affected Services at that Locker Station - Parcel deposits by Sender, Parcel drop-off and retrieval by LSP, Parcel collection by Recipient. Unaffected Services - Parcel deposits can be performed at another Locker Station |
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ii. |
Locker Compartment Availability Duration when a particular Locker Compartment is not available, which is unscheduled and not due to capacity issues or other issues beyond control, such as power outages, internet connectivity, etc. |
< 24 hours per incident Affected Services for that Locker Compartment - Parcel retrieval by LSP and Parcel collection by Recipient Unaffected Services - Parcel deposit by Sender and Parcel drop-off by LSP can be completed with an alternative Locker Compartment |
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iii. |
Locker Network Availability Number of hours that the Locker Network is not available within a month, which is unscheduled and not due to issues beyond control, such as power outages, internet connectivity, etc. |
< 24 hours Affected Services - Parcel deposits by Sender, Parcel drop-off and retrieval by LSP. Unaffected Services - Parcel collection by Recipient |
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Table A1 |
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2.6 A Parcel is deemed collected successfully when the Recipient opens the Locker Compartment with the PIN provided by Pick.
2.7 Intentionally Left Blank
2.8 Pick does not warrant any part of the Services, including:
2.8.1 that the Locker Compartments will meet all User’s requirements;
2.8.2 that the Locker Compartments will always be available or accessible by any User;
2.8.3 that the Services will be uninterrupted, timely, secure or error free.
2.9 Pick shall not be liable to the User, Recipient, Sender or any party for the quality and packaging of delivered or returned Parcels, including any damage to the Parcels, except when the Parcels are damaged by a LSP pursuant to Clause 7 of this Terms for Lockers.
2.10 Pick expressly excludes any guarantee, representation, warranty, condition, term or undertaking of any kind (including warranties of non-infringement of Intellectual Property Rights), whether express or implied, statutory or otherwise or any representations or warranties arising from the usage or custom or trade or by operation of law, including without limitation as to the correctness, completeness, accuracy, merchantability or fitness for any particular purpose in relation to the use of the Services.
3.1. The User is solely responsible for the accuracy and completeness of the Data provided, with the use of the Services.
3.2. Pick shall not be liable to the User for any inaccurate Data received by the User in the System, including Data related to the status of Parcels. The User is responsible to keep track of the status of its Parcels via notifications from Pick.
3.3. The User represents, warrants and undertakes that it shall:
3.3.1. use and process Personal Data only for the purpose of or in connection with the use of the Services in accordance with these Terms for Lockers;
3.3.2. maintain safeguards against unauthorised access, use, misuse or disclosure of Personal Data; and
3.3.3. Intentionally Left Blank
3.3.4. Intentionally Left Blank
3.3.5. ensure that its representatives who are or may be involved in the execution of obligations under these Terms for Lockers comply with the Personal Data Protection Act 2012 (the “PDPA”) at all times.
3.4. For online payments, the User consents to disclose any and all Data to facilitate the payment process. The User consents to and agrees that Pick shall have the right to provide such Data to third-party payment service providers, including the transfer of such Data to third-party payment service providers in other countries.
3.5. By providing the Data, the User grants Pick an exclusive, irrevocable right to maintain, backup, archive, restore the Data for the purposes of operating, developing, providing the Services and business continuity.
3.6. Nothing in the Terms for Lockers shall restrict other legal rights Pick may have on the Data. Pick reserves the right to remove any Data from the System or JustSend App at any time without notice, if Pick believes the User violates these Terms for Lockers, the Terms of Use and the Privacy Policy.
3.7. The User shall cooperate with Pick on any reasonable requests, directions or guidelines from the Infocomm Media Development Authority (“IMDA”) and/or Personal Data Protection Commission of Singapore (“PDPC”) arising in connection with the handling of Personal Data under these Terms for Lockers.
4.1. Security Compliance
4.1.1. The User shall ensure that they or any representative to be deployed to undertake deposits or retrieval of Parcels at a Locker Stations do not share their User ID, and/or any passwords or OTPs in connection with the use of the Services.
4.1.2. The User shall ensure that they or any representative deployed to undertake deposits or retrieval at a Locker Station located at any Transport Node complies with the security procedures implemented at all times.
4.1.3. The User shall comply with all instructions and guidelines issued by Pick, whether through its Website, JustSend App or through any signage at the relevant Locker Station, when using the Service.
4.1.4. The User acknowledges that the Security Agency has the right to subject any person to any form of security screening as the Security Agency deems necessary from time to time. The User shall comply with all directions and security guidelines issued by the Security Agency from time to time, including the rules and regulations relating to public transport safety and security.
4.2. Damage
4.2.1. The User shall ensure that they do not damage or deface any part of the Locker Station or Locker Compartment during its use.
4.2.2. The User shall be liable for all damages to the Locker Compartment or Locker Stations due to the acts or omission of the User and claims from Recipient due to damaged goods from delivery or returns.
4.2.3. The User shall reimburse Pick for repairs and/or refurbishment of Locker Compartment or Locker Stations, within 30 calendar days of Pick’s presentation to the User of documentation showing that the damage caused to the Locker Compartments or Locker Stations can be attributed to the acts or omissions of the User.
4.3. Other Responsibilities
4.3.1. The Sender or Recipient shall be responsible to handle and manage all direct enquiries from Recipient or Sender related to Parcels deposited into or retrieved from a Locker Compartment.
4.3.2. Pick shall be responsible to manage and handle all enquiries from the User related to the operation of the Locker Station.
4.3.3. Pick shall not be liable to the User or be involved in any dispute in relation to delivery errors or other errors due to the acts or omission of the User. The Sender or Recipient shall arrange with the Recipient or Sender directly for any service recovery fees or refunds arising from any errors or omissions.
4.3.4. The User shall take all necessary precautions during loading and/or unloading not to:
i. cause congestion or obstruction to any public or private roads;
ii. cause inconvenience to the public; and
iii. park or stop vehicles at unauthorised locations within the vicinity of any Locker Station.
4.3.5. The User is not allowed to conduct any sales, solicit business, display or distribute advertising materials in common areas at or near the Locker Stations or use the locker stations for advertisements.
4.3.6. The User shall not knowingly use the Locker Stations or part thereof, or do anything in common areas at or near the Locker Stations, for any illegal, unlawful, immoral or any other purposes from which nuisance, annoyance, damage or inconvenience may arise to the Relevant Agency or any member of the public.
4.3.7. The User shall ensure that any refuse, used packaging, rubbish, scrap tins, bottles, boxes, containers of any kind or any other items are properly disposed of and not left at or in the vicinity of the Locker Stations.
5.1. The User may make online payment to Pick’s Subcontractors, such as QR code payments to third-party payment service providers, in connection with the use of the JustSend App to access the Services (“Payment Instructions”). In doing so, the User consents and agrees that:
a. It is the User’s sole responsibility to ensure that all the Payment Instructions provided to facilitate the payment process are correct, complete and accurate.
b. It allows the Pick’s Subcontractors to collect, use, and disclose the Payment Instructions as reasonable and reasonable time is required to process the Payment Instructions.
c. The Payment Instructions provided shall be treated as final and Pick (and its Subcontractors) shall not be required to verify the Payment Instructions with the User.
d. The User shall ensure that the sufficient funds are maintained in its designated bank account. Nonetheless, the User agrees to pay or allow Pick (and its Subcontractors) to deduct from its designated bank account all fees and charges (if any) associated with the Payment Instructions.
e. Pick (and its Subcontractors) are not liable for any loss and damages suffered by the User in relation to and/or arising out of the processing of the Payment Instructions. This includes events where Pick (and its Subcontractors) are unable to process or complete any Payment Instructions initiated by the User for any reason or circumstances beyond its control.
f. If the User sends the payment to a wrong party or sent a wrong amount, Pick (and its Subcontractors) shall not be liable to reimburse any payment or reverse any transaction that the User has made as a result of its error or negligence.
g. The QR code/links provided for the purpose of making the online payment are provided as a courtesy only, and QR code/the sites they link to are not under Pick’s control in any manner whatsoever. Therefore, Pick is in no manner responsible for the contents of any such QR code/linked site or any link contained within a linked site, including any changes or updates to such QR code/sites.
h. Pick reserves the right to make changes to, or provide any other modes of, online payment at any time, without notice.
6.1. Orders
6.1.1. To initiate the deposit of a Parcel by a Sender to any Locker Station, pursuant to Clause 2.1 in these Terms for Lockers, the User is required to place an Order for Delivery through the JustSend App. The default validity of this Order shall be 14 calendar days from the Order confirmation.
6.1.2. Upon confirmation of an Order for Delivery, the User is required to have the Parcel deposited at a Locker Station or have the Parcel ready for collection within 14 days, after which the Order is no longer valid.
6.1.3. Upon confirmation of an Order for Delivery, cancellation is not allowed. For the avoidance of doubt, there shall be no refund or reversal of charges of any kind for Users using pre-paid payment methods, such as vouchers, stamps or credits, to purchase the Services.
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6.1.5. Intentionally Left Blank
6.1.6. Intentionally Left Blank
6.2. Notifications
6.2.1. Pick will be sending notifications to the Sender and/or Recipient through any or all available communication channels as decided by Pick. This may include email address, mobile number and/or mobile application (as applicable), to update the Sender and/or Recipient of the Delivery status.
6.2.2. The User shall ensure the information, such as mobile numbers and email addresses, provided to the System via the JustSend App is accurate and complete for the purpose of the Services, at all times.
6.2.3. The User shall be solely responsible for obtaining all requisite consents for transmission of notification messages to Recipients or Senders.
6.2.4. Pick shall not be liable to any party for any loss or damages suffered as a result of:
i. error, mismatch or failure of transmission of message(s) to the Recipient or Sender provided that Pick had taken reasonable steps to transmit or procure to be transmitted the relevant message(s) to the Recipient or Sender;
ii. any User’s inability to use the Service;
iii. any User’s inability to receive the PIN due to matters beyond the control of Pick, which shall include but is not limited to any disruption to a telecommunications network or system, or a User’s hardware or software issue or incompatibility; or
iv. any losses due to the sending of a PIN to an inaccurate email or mobile number provided to Pick.
6.3. Intentionally Left Blank
7.1. The Sender is required to deposit the Parcel at a Source Locker Station or have the Parcel ready for pick-up by a LSP within 14 days of the Order confirmation.
7.2. The Sender shall ensure that a Parcel does not exceed the weight limit of 10kg regardless of the size of the Locker Compartment to be used. The Sender shall choose the appropriate size of the Locker Compartment to be used, based on the actual dimensions of the Parcel.
7.4. The User shall ensure that no perishables or prohibited items are deposited into the Locker Compartments. In particular, the User shall not convey, despatch or deliver any items or articles that are prohibited by law, including under the Postal Services Act (Cap. 237A) and its Regulations, as may be enacted or amended from time to time. These include and are not limited to any items, Parcels or articles consisting of or containing bank cards such as credit cards or ATM cards, any securities of any kind payable to bearer, bank notes, currency notes or travellers' cheques, living things, human or animal remains, religious artifices, documents or items which cannot be reproduced such as examination certificates, passports, insurance documentations, written draft, original films, tapes, artwork and film material, explosives, poisons, flammable items, radioactive material, compressed gas, corrosive, firearms, infectious and non-infectious perishable substances, noxious or deleterious substance, indecent or obscene articles, and/or any item which by its nature or packing may expose any person to injury or cause damage to other Parcels and/or any of the Locker Compartments.
7.5. The Delivery of a Parcel from the Source to the Destination will be handled by an LSP.
7.6. The Recipient is expected to collect the Parcel during the validity period. The duration of this validity period shall be 72 hours from the time when the Parcel is dropped-off in the Destination Locker Station by a LSP (the “Validity Period”). This Validity Period may be subjected to change as determined by Pick, without prior notice.
7.7. For Parcels not collected by the Recipient within the Validity Period, a LSP will retrieve them from the Locker Compartment.
7.8. Retrieved Parcels may be collected by the Sender at Pick’s office on Mondays, Wednesdays or Fridays (“Collection Days”). If a Collection Day is not a Business Day, the Sender shall collect the retrieved Parcels from Pick’s office on the next available Collection Day.
7.9. Charges shall apply for each retrieved Parcel. The charges are payable upon collection of the retrieved Parcel by the Sender.
7.10. The retrieved Parcels shall be made available for collection after 14 calendar days from the end of the Validity Period and must be collected within 45 calendar days from the end of the Validity Period. Parcels that are not collected by the Sender by the end of the 45 calendar days shall be disposed of or sold off to recover the cost for the retrieval of uncollected Parcels.
7.11. In the event when the Sender requires to retrieved the uncollected Parcel immediately at the Locker Station, Pick may remotely open the Locker Compartment for the Sender to retrieve. Immediate retrieval charges shall apply and is payable before retrieval.
7.12. Pick will remotely open the Locker Compartment, provided the Sender provide Pick with a written request with the following information:
i. Reason for requesting to remotely open the Locker Compartment containing the specific Parcel;
ii. The specific Parcel or transaction number; and
iii. The specific Locker Station name and location.
8.1. The Terms for Lockers constitute the entire contract between Pick and the User in relation to the use of the Locker Compartments.
9.1. In these Terms for Lockers, unless the context otherwise requires, the following terms shall have the meanings set out below.
a. "Agreement” means the Terms of Use, Terms for Lockers and Conditions and Privacy Policy as may be amended, modified or supplemented from time to time in accordance with the terms hereof.
b. "Business Day” means a day, excluding Sundays and gazetted public holidays.
c. “Clause” is to a clause of the Terms for Lockers.
d. “Data” means any data, including but not limited to text, images or materials, and/or Personal Data, that the User provides to Pick for the purpose of using the Services.
e. “Destination” means the Delivery service end point where Pick’s appointed LSP delivers the Parcel. This Destination could be a Locker Station or any specific location as determined by the Sender.
f. "Guidelines" means any additional terms, instructions, guidelines, directions and/or policies issued by Pick from time to time.
g. "Intellectual Property Rights" means any and all rights existing from time to time, whether existing now or in the future, under any trademark law, copyright law, patent law, trade secret law and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide, or capable of protection in any relevant country in the world.
h. “Locker Compartment” means the individual lockable compartment in a Locker Station in the Locker Network.
i. “Locker Network” means the collective network of Locker Stations within Singapore comprising locker stations that are operated by Pick and access has not been restricted by the locker station owner(s).
j. “Locker Station” means the collective suite of Locker Compartments at a single location which is part of the Locker Network.
k. "LSP” refers to a logistics service provider company that is appointed by Pick who provides logistics services, including collection, delivery and retrieval of Parcels. This shall include any company or its staff or representative that performs the role of collection, delivery and/or retrieval of Parcels.
l. "Order" means a request to Pick for the delivery services described in Clause 1.1.3.
m. "Parcel” means any parcel, item, product, letter, document, postal articles deposited into or retrieved out of the Locker Compartment.
n. "Personal Data" shall have the meaning ascribed to that term in the Personal Data Protection Act 2012 of Singapore and any amendments thereof.
o. "Pick” means Pick Network Pte Ltd.
p. “PIN” means an eight (8) digit consumer access key, which serves as a unique identifier of a Recipient who collects a Parcel from a Locker Compartment, or of a Sender who deposits a Parcel into a Locker Compartment.
q. "Recipient” means the intended party to collect a Parcel from a Locker Compartment at a Locker Station.
r. “Relevant Agency" means any government agency, statutory board (including but not limited to the People’s Association and the Housing and Development Board), town council, or any other relevant government authority, and their respective authorised representatives.
s. “Security Agencies” refers to the security agencies responsible for the security and safety of Singapore, including Ministry of Defence, Ministry of Home Affairs, SPF and Singapore Civil Defence Force.
t. “Sender” means a User who deposits a Parcel into a Locker Compartment, either for Delivery or returns, at a Locker Station.
u. "Services” means the services to be provided by Pick as described in Clause 1.
v. “Source” means the Delivery service start point where Pick’s appointed LSP picks up the Parcel for Delivery. This Source could be a Locker Station or any specific location as determined by the Sender.
w. “Subcontractor” means any person, firm or company furnishing goods and services, intellectual property or technical information directly or indirectly to the User through one or more persons, firms or companies.
x. “System” refers to the platform and all related software that enables the provision of all services offered by Pick and facilitates information exchange designated to facilitate the open access across heterogeneous locker networks among different stakeholders (including but not limited to marketplaces, merchants, logistics service providers and locker operators).“Terms of Use” means the terms and conditions governing the use by the User of the JustSend App and all related systems to access the Services made available by Pick.
y. “Transport Nodes" means all MRT stations, LRT stations and bus interchanges.
z. “User” includes any individual, and their representative, company, association, organisation or body of persons, corporate or unincorporated, whether or not – (i) formed or recognised under the law of Singapore; or (ii) resident, or having an office or a place of business in Singapore.
aa. “Website” includes www.picknetwork.com, www.lockeralliance.net, send.picknetwork.com and partner.lockeralliance.net, their subpages, or such URLs as may be updated in the future.
9.2. Interpretation
Headings are for convenience only and do not affect interpretation. The following rules of interpretation apply unless the context requires otherwise.
a. The singular includes the plural and conversely.
b. Where a word or phrase is defined, its other grammatical forms have a corresponding meaning.
c. A reference to “writing” includes electronic transmissions like facsimile, email and any means of reproducing words in a tangible and permanently visible form.
10.1. No delay in enforcing any provision of these Terms for Lockers shall be construed to be a waiver of any rights under that Clause.
10.2. Any notice that Pick intends to give to the User may be carried out by sending such notice to the contact information that the User may have provided with through the Website or otherwise. The User is deemed to have received notice of the same upon Pick posting and/or sending such notice to the User as stated above.